Terms & Conditions

Terms & Conditions

1. east end best friend Website terms of use

2. Delivery and returns information

3. Copyright and trademarks

4. Conditions of sale

(1) east end best friend website terms of use

Welcome to www.eastendbestfriend.com (the "Website"). Please read these terms of use (the "Terms") before using the Website. When you come to www.eastendbestfriend.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms, our Conditions of Sale (“Conditions”) and Privacy Policy.

a. This Website is operated by Jessica Tabbah trading as east end best friend. All content that you see here is owned by or licensed to east end best friend. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.

b. Within the Website, you may find links or references to third party materials and websites outside www.eastendbestfriend.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.

c. It is a condition of your using www.eastendbestfriend.com that you have read and consented to the terms of our Privacy Policy. This tells you how we use your personal information.

d. We make no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. All of our Goods are handmade, and some slight variations may occur. Any articles and materials displayed on our Website are provided for information only and are not a substitute for qualified veterinary advice. We recommend that you obtain specific advice in connection with any particular query which you may have concerning your pet.

e. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.

f. We may change any aspect of www.eastendbestfriend.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.

(2) Delivery and returns information

Definitions

Goods - the items offered for sale on the Website

We/Us/Our - Jessica Tabbah trading as east end best friend, The Rosary, High Street, Wallcrouch, East Sussex TN5 7JH UK

You - the buyer of the Goods

Delivery

We post within the UK using Royal Mail First Class or courier for the delivery of beds and may require a signature on delivery. We aim to dispatch within five working days of receiving your order and cleared payment. Beds and travel quilts may take up to ten working days to dispatch. The cost of delivery will be added to your order total before payment is taken. Overseas delivery charges will be quoted and charged on a case by case basis - please contact us for more information. All products are sold on a Delivery Duty Unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods.

Cancellation, returns and exchanges

Customers in the European Union: You may cancel your order up to fourteen days from the day on which you receive the Goods. If you wish to cancel your order, you will have to return any items within seven days of when you tell us that you would like to do so and at your own cost for return or exchange as required. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. Should you fail to return such goods to us, we may arrange for their return to us and we will charge you any reasonable expenses incurred in our doing so. In the case of cancelled orders, payments will be refunded within thirty days. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer a refund. Should you wish to return any goods for exchange or refund, you must call or email us in the first instance. We regret that orders for Goods made to your specifications will not attract any right to cancel. All goods should be returned to the following address: -

east end best friend
The Rosary
High Street
Wallcrouch
East Sussex
TN5 7JH
United Kingdom

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by your receipt.

If you return your order in full for a refund, we will refund the original shipping charge to you. Should you return part of your order for refund, we will not refund the original shipping charge. If you return part or the entire order for exchange, we will not refund the original shipping charge however we will ship the replacement goods to you without additional charge.

Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.

Customers outside the European Union: You may return to us any goods that you have ordered for exchange or refund within fourteen days of the day on which you receive the Goods. If you wish to do so, you will have to return any items at your own cost. We will be unable to refund the original shipping cost that was charged to you when you placed your order (unless you are returning the order in its entirety and all the goods ordered were faulty or not as ordered in which case we will refund the original shipping charge). In addition, we will charge you a further amount that will be advised to you if you ask us to ship goods to you as an exchange unless the goods that were originally supplied to you were faulty or not as ordered. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. In the case of goods returned for refund, payments will be refunded within thirty days of our receiving the goods in good condition. Alternatively, should any goods be unsuitable, we are happy to exchange them. Should you wish to return any goods for exchange or refund, you must call or email us in the first instance. We regret that Goods made to your specifications may not be returned unless they are faulty. All goods should be returned to the following address: -

east end best friend
The Rosary
High Street
Wallcrouch
East Sussex
TN5 7JH
United Kingdom

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by your receipt.

Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.

Shortage and transit damage

You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, we will replace them without charge, or give a full refund within 28 days of the date of the delivery. Where Goods are faulty or not as ordered, we will reimburse the cost of delivery back to us should we ask you to return them to us.

Information about us

www.eastendbestfriend.com is a website owned and operated by Jessica Tabbah trading as east end best friend. Our address is The Rosary, High Street, Wallcrouch, East Sussex TN5 7JH, United Kingdom.

(3) Copyright and trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to east end best friend or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of east end best friend and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from east end best friend or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of east end best friend and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our express written consent.

(4) Conditions of sale

Order confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this effect, which will come from service@paypal.co.uk. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. We will send you a further e-mail to let you know that your order has been processed by us and another when it has been dispatched. Please read our Privacy Policy for more information regarding our data handling policy.

Prices and payment

All prices are quoted in Pounds Sterling (£) and are exclusive of delivery charges. All Goods are subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this and to suggest an alternative item similar to the one ordered or we may have to cancel your order. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. All payments must be in Pounds Sterling. We accept payment by Visa, MasterCard and American Express cards through Paypal, the secure online payment system.

Limitation of liability

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under applicable law.

General

The following general provisions apply both in respect of our Website terms of use and conditions of sale (“Terms and Conditions”).

All notices shall be in writing and may be served by sending them by recorded delivery post to east end best friend at The Rosary, High Street, Wallcrouch, East Sussex TN5 7JH. Nothing in these Terms and Conditions shall give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Our failure to insist upon the strict performance of any of your obligations under these Terms and Conditions shall not be construed as a waiver and shall not affect our rights to require strict performance of such obligations. If any provision of these Terms and Conditions or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part shall not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which shall remain in full force and effect.

east end best friend may assign or otherwise transfer its rights and obligations under these Terms and Conditions without notice to you. You may not assign or otherwise transfer your rights and obligations under these Terms and Conditions without the express written consent of east end best friend.

These Terms and Conditions will in no circumstances create a relationship of agency or partnership between east end best friend and you.

These Terms and Conditions and our Privacy Policy contain the entire agreement between us with respect to our Website. All sales of Goods via our Website are governed by our Conditions.

English law will apply to these Terms and Conditions and the parties agree to submit to the exclusive jurisdiction of the English courts. However, this will not affect your statutory rights if applicable consumer law requires application of another law.